Privacy Policy
At Soft Play Club, accessible via softplayclub.com, your privacy is one of our top priorities. This Privacy Policy outlines what types of information we collect, how we use it, and your rights regarding that data.
If you have questions or require additional clarification, please feel free to contact us through the information provided on our website.
Scope of This Policy
This policy applies only to data collected through Soft Play Club’s website and is intended for visitors who access our services online. It does not apply to information collected offline or through third-party platforms not controlled by Soft Play Club.
Consent
By using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
- Information you choose to provide (e.g., name, email, phone) when registering an account, submitting a contact form, or communicating with us.
- Technical data such as your browser type, IP address, device information, time of visit, and referring pages—collected automatically via log files or cookies.
- Details from inquiries or support messages you send us, including attachments.
All data collected is used solely to improve your experience and is not shared without a valid purpose.
How We Use Your Information
- To operate and maintain the website
- To improve and personalize your experience
- To better understand how users interact with our platform
- To communicate updates, respond to inquiries, or offer support
- To detect and help prevent unauthorized or harmful activity
We do not sell or trade personal information.
Log Files
Like most websites, Soft Play Club uses standard log files. These may include:
- IP address
- Browser type
- Internet service provider (ISP)
- Date/time stamp
- Referring/exit pages
- Click patterns
This information is used for diagnostics, analytics, and to help us improve the site. It is not linked to personally identifiable data.
Cookies and Tracking
We may use cookies and similar technologies to enhance usability and understand how visitors engage with our content. You can control or disable cookies via your browser settings. Please note that disabling cookies may affect the functionality of certain features.
Third-Party Services
Some third-party tools or services (e.g., analytics, embedded content, or social media features) may collect data as part of their operation. Soft Play Club does not control these technologies and encourages users to review the privacy policies of any external services linked to our site.
CCPA Rights (California Residents)
If you are a resident of California, you may have the right to:
- Request access to your personal data
- Request deletion of your personal data
- Request that your personal data not be shared for certain purposes
To exercise these rights, contact us directly. We will respond within one month.
GDPR Rights (European Residents)
In accordance with the General Data Protection Regulation (GDPR), all users from the EU are entitled to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion under applicable conditions
- Restrict or object to how your data is processed
- Request data portability
You can submit a request via our contact page, and we will respond within 30 days.
Updates to This Policy
We may revise this Privacy Policy occasionally. Any changes will be posted here with an updated effective date. Please check this page regularly to stay informed about how we protect your information.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please reach out to us through our Contact Us page.